My tracking says delivered but I haven't received my package

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We know how disappointing it is to expect a squishy delivery of yarn only to find an empty doorstep! Before reaching out to our team, please try the following steps, as 90% of “missing” packages are located this way:

  1. Check the Delivery Details: Look closely at your tracking link. Did the courier leave a note specifying a safe place (like behind a bush, in a meter box, or with a neighbor)?
  2. Look for a Pickup Point: For international shipments, local couriers will frequently redirect a package to a nearby post office or neighborhood pickup hub if they didn’t feel safe leaving it at your door.
  3. Wait 24 Hours: The courier may accidentally scan a package as “Delivered” while they are still on the delivery truck. It is common for the package to show up the very next day.

💡 Tip! Tracking directly with your local courier gives the most detail. Paste your tracking number directly into your local courier’s tracking page for real-time local updates:

Still no sign of your yarn? Kindly get in touch with your local courier directly to ask for the exact GPS drop-off location. If they confirm the package is genuinely missing or lost, please contact our support team right away. We will step in and open an official investigation to make things right for you! 🕵️♀️🔍