When can I expect my package to be delivered?
Your estimated delivery window will be clearly displayed at checkout as soon as you enter your shipping address! You can also find them in your tracking email. Please note that all delivery windows are in business days (Monday through Friday, excluding holidays).
Is your package taking longer than expected?
If your parcel has not arrived within the estimated window, or if your tracking link has completely stalled with no updates for 5 business days in a row*, please contact our customer service team and they will be happy to assist!
Of course, if anything looks fishy, please don’t hesitate to reach out before then 🐟
*This timeframe may be extended during holiday seasons or if parcels are held at customs for inspection.
